Terms and Conditions

1. Introduction & Acceptance of Terms

Welcome to Premji Cabs. By accessing our website, submitting booking requests via WhatsApp or phone (+91 88690 42019), or hiring our vehicles for local city rentals, airport transfers, one-way drops, or outstation trips, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Booking & Confirmation Policy

All taxi bookings made via our inquiry engine or WhatsApp desk are subject to driver and vehicle availability. A booking is formally confirmed once our operations desk verifies your pickup coordinates, date, time, and vehicle category, and communicates confirmation via WhatsApp or phone call.

• Passengers must provide accurate pickup addresses, active contact numbers, and correct travel schedules.
• Premji Cabs reserves the right to cancel or modify bookings under unforeseen circumstances (such as extreme weather, highway blockades, or vehicle breakdowns), with immediate notification to the passenger.

3. Fare Calculation & Payment Terms

Our pricing structure is designed with absolute transparency, adhering to per-kilometer rates, package hours, and fixed drop quotes.

• Local Packages: Time and distance are calculated from the designated pickup garage to garage or as per package limits (e.g., 8 Hours / 80 Km). Extra hours or kilometers exceeding package limits are charged at standard additional rates.
• Outstation Trips: Minimum billing applies per calendar day based on a specified kilometer threshold. Driver night allowances apply if duties extend past regular evening hours.
• Tolls & Taxes: Highway FASTag tolls, state border entry taxes, and municipal parking fees are payable by the passenger at actual computerized slip amounts unless explicitly included in a customized flat package.

4. Cancellation & Refund Policy

We understand that travel plans can change unexpectedly. Our cancellation guidelines are structured to be fair to both passengers and our deployed chauffeurs:

• Cancellations made at least 4 hours prior to the scheduled pickup time incur zero cancellation fees.
• Cancellations made after vehicle dispatch or upon driver arrival at the pickup location may attract a nominal dispatch fee.

5. Passenger Responsibilities & Conduct

To ensure a safe and pleasant journey for everyone, passengers are expected to observe standard behavioral guidelines:

• Smoking, consumption of alcoholic beverages, or carrying illegal substances inside commercial vehicles is strictly prohibited.
• Passengers are solely responsible for their personal belongings, luggage, and valuables. Premji Cabs and its chauffeurs are not liable for items left behind in vehicles.
• Any intentional damage to vehicle interiors, upholstery, or hardware caused by passengers will incur repair or professional detailing charges.

6. Chauffeur Rights & Safety Protocols

Our drivers are certified commercial professionals trained in defensive driving and hill routes across Dehradun, Nainital, Haridwar, and regional NCR corridors.

• Chauffeurs reserve the right to refuse driving on unpaved, waterlogged, or illegally dangerous tracks that threaten vehicle safety or passenger lives.
• Instructing a driver to violate speed limits, traffic regulations, or motor vehicle laws is strictly forbidden.

7. Limitation of Liability

While Premji Cabs maintains meticulously inspected vehicles and employs verified drivers, we shall not be held liable for delays, missed flights, or itinerary disruptions caused by severe traffic congestion, road accidents, political agitations, mechanical force majeure events, or severe weather conditions.

8. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any legal disputes arising in connection with our services shall be subject to the exclusive jurisdiction of the courts located in Bareilly, Uttar Pradesh.

9. Contact Information

For any questions, clarifications, or formal inquiries regarding these Terms and Conditions, please contact our management team led by Prem Narayan via our main portal or call our 24/7 helpline at +91 88690 42019.