Statutory Transparency • DPDP Act 2023 Compliant

Privacy Policy & Data Protection Framework

At Premji Cabs, accessible via our premier intercity cab booking platform, we consider the privacy and digital security of our passengers, corporate clients, and drivers to be fundamental. This Privacy Policy outlines how we collect, handle, store, and safeguard your personal information when you request quote estimates, make route inquiries, or book chauffeur-driven vehicles. We adhere strictly to the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, ensuring your personal data is collected solely with informed consent, handled for legitimate mobility purposes, and never monetized or sold to third-party marketers.

DPDP Act Statutory Compliance

Zero Data Monetization / Sale

256-Bit Transit Encryption

100% Consent-Driven Dispatch

1. Data Collection & Operational Purpose

Premji Cabs functions as a responsible Data Fiduciary under the laws of India. We only collect the minimal personal information required to execute intercity taxi services, process reservations, dispatch vehicles, and ensure passenger safety during transit.

Information We Collect Directly From You

• Identity & Contact Details: Full name, telephone/mobile number, email address, and WhatsApp contact handle.

• Trip Itinerary Parameters: Pickup street address, society/hotel name, destination city, flight numbers (for airport pickups), and journey timings.

• Technical & Device Data: IP address, device operating system, browser type, and anonymous analytics cookies to maintain website speed and security.

• Payment & Billing Data: Electronic invoice history, computerized FASTag toll receipts, and transaction references (we never store debit/credit card numbers or CVVs).

Operational Purposes for Data Processing

Every piece of data gathered is processed under a lawful basis with explicit passenger consent. Specifically, we utilize your details to:

Booking Execution & Driver Assignment
Sharing your pickup landmark and contact number with the designated commercial chauffeur for timely arrival.
Dispatch & Safety Alerts
Transmitting cab registration numbers, driver coordinates, and live GPS tracking links over WhatsApp or SMS.
Airport Arrival Synchronization
Tracking flight schedules at Delhi (IGI), Hindon, or Lucknow airports to adjust chauffeur pickup times without penalizing passengers.
Billing & Tax Compliance
Generating GST-compliant invoices and computerized toll audits as required under Indian commercial transport regulations.

No Third-Party Advertising Guarantee

Premji Cabs does not sell, rent, lease, trade, or share your phone numbers or trip itineraries with advertising agencies, data brokers, or promotional spam networks. Your contact data remains strictly within our secure booking environment.

2. The Digital Personal Data Protection Act (DPDP Act)

In full compliance with India's Digital Personal Data Protection Act, 2023 (DPDP Act), passengers using Premji Cabs are recognized as "Data Principals" entitled to specific legal rights regarding their personal and digital data. We operate with strict adherence to the statutory duties of a Data Fiduciary.

Your Legal Rights as a Data Principal

• Right to Access & Summary: You have the right to request a summary of the personal data processed by Premji Cabs and details of identities with whom it has been shared.

• Right to Correction & Erasure: You can request correction of inaccurate data, updating of incomplete information, or complete erasure of past trip histories.

• Right to Grievance Redressal: Access to a designated Grievance Officer to resolve data protection inquiries or disputes promptly.

• Right to Nominate: You may designate an individual who, in the event of death or incapacity, shall exercise your rights as a Data Principal.

Data Retention & Security Safeguards

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as mandated by statutory taxation, vehicle commercial permits, and transport accounting rules.

Routine Trip Data Erasure
Routine customer inquiries and non-completed route quote records are purged from active memory every 90 days.
Transit Encryption
All website web forms, WhatsApp automated integrations, and dispatch databases employ industry-standard SSL/TLS 256-bit encryption.
Strict Need-to-Know Driver Access
Assigned drivers receive only pickup locations and mobile numbers necessary for the execution of the booked journey, revoked once completed.
Law Enforcement Disclosure
Personal data is disclosed only when legally mandated by written court orders or authorized statutory law enforcement agencies.

Withdrawing Consent

You may withdraw your consent for WhatsApp notifications or promotional service updates at any time by messaging our helpdesk. Withdrawal of consent does not affect the legality of processing conducted prior to such withdrawal.

Our Core Privacy Principles

How Premji Cabs implements responsible, ethical, and lawful data governance across every private outstation charter.

Consent-Based Booking

Every booking inquiry explicitly asks for your consent before initiating communication or transmitting route schedules on WhatsApp.

Purpose Limitation

Your phone number and journey locations are used exclusively for dispatching and completing the requested cab trip, never for external telemarketing.

Data Minimization

We do not collect unnecessary biometric data, Aadhaar numbers, or invasive browser histories. We ask only for what is needed to deliver your ride safely.

Storage Limitation

Trip coordinates and temporary communications are systematically purged. Long-term records are limited strictly to statutory financial tax requirements.

No Behavioral Profiling

We do not track your digital activities across third-party websites or deploy invasive ad tracking pixels to build behavioral advertising dossiers.

Dedicated Grievance Redressal

Direct communication channel with our designated compliance team to address any concerns regarding data accuracy, updates, or record erasure.

Privacy & DPDP Act FAQs

Common questions concerning data handling, driver communication, consent withdrawal, and legal rights under the DPDP Act.

How does Premji Cabs comply with India's DPDP Act 2023?

Premji Cabs complies with the Digital Personal Data Protection Act, 2023 by obtaining affirmative consent before processing personal data, specifying the explicit purpose of collection (cab dispatch and billing), providing clear notice in plain language, implementing technical security controls, and honoring Data Principal rights including access, correction, and erasure.

Is my personal phone number visible to the driver after my trip concludes?

Your contact details are shared with the driver strictly for the purpose of coordinating your scheduled pickup and journey. Drivers are bound by service agreements prohibiting the retention, sharing, or subsequent use of passenger phone numbers for non-trip purposes.

Does Premji Cabs sell customer data to third-party telemarketers?

Never. We maintain a strict zero-monetization policy. We have never sold, rented, or traded customer personal data or travel history to data aggregators, banks, credit agencies, or advertising networks.

How can I exercise my right to erase my travel records or update my data?

As a Data Principal under the DPDP Act, you can submit a request for data correction or erasure by sending an email or WhatsApp message to our Grievance Desk. We verify your identity and process erasure requests within statutory timeframes, retaining only those invoice documents mandated by Indian tax legislation.

How are online payments and credit/debit card details secured?

All online transactions are processed through RBI-authorized, PCI-DSS compliant payment gateways with multi-factor authentication. Premji Cabs does not collect, capture, or store payment card numbers, UPI PINs, or bank account credentials on its servers.