Refund & Cancellation Policy
Effective Date: 04/11/2022
At Premji Cabs, we aim to provide flexibility and transparency when it comes to cancellations and refunds.
1. Cancellation by Customer
- Local rides: Free cancellation up to 2 Hours before the scheduled time.
- Outstation rides: Free cancellation up to 6 hours before the pickup time.
- A small fee may apply for late cancellations to compensate driver dispatch costs.
2. Cancellation by Premji Cabs
- We may cancel rides due to vehicle unavailability, driver health, weather conditions, or safety concerns.
- A full refund or alternative ride will be offered in such cases.
3. Refund Process
- Refunds for prepaid bookings are processed within 2–3 business days.
- Refunds will be made via the original mode of payment.
For any disputes, please contact customer care at info@premjicabs.com.
4. No-show Policy
- If a customer fails to show up within 30 minutes of the scheduled pickup, the ride will be marked as a no-show.
- No refund will be provided in such cases.
5. Booking Modifications
- Changes in route or destination may result in fare adjustments.
- Please contact support if you need to reschedule your cab service.
Need Help?
For any cancellations, refunds, or clarifications, please contact:
Premji Cabs Support Team
📞 Phone: +918869042019
✉️ Email: info@premjicabs.com
🌐 Website: www.premjicabs.com